RETURNS & EXCHANGES
As a consumer, when you buy from us, you have a 30-day cooling-off period, in which you have the right to cancel the purchase.
This cooling-off period expires 30 days after the day on which you received your goods. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.
The period means that you have 30 days after receiving the goods to let us know that you want to cancel the purchase. You can send an e-mail to email@example.com. You cannot cancel the purchase by refusing to receive the goods, unless you inform us at the same time.
Cancelling part of the purchase
If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order. Please note that freight charges will not be refunded if you cancel part of your purchase.
Exchange an item
If you wish to exchange an item to another size, style or colour, please place a new order in our webshop and return the item you have already purchased.
For information about how to return an item we refer to the section below Returning the Items.
Returning the items
When you have informed us that you are cancelling your purchase, you have 30 days in which to return the goods to us. You yourself must pay for returning the package, and you will be liable if it is damaged during transport.
Send the item to:
We will only accept packages sent directly to this address which is She’s A Dreamer ApS warehouse. We do not accept returns sent to drop-off’s and collection points.
How to Return an Item:
Send an email to firstname.lastname@example.org with your invoice and the reason of return
Make sure to wrap up the return items to avoid damages – damaged return items are your responsibility and not She’s A Dreamer ApS. We recommend using the original package (carton and / or poly bag).
If your return item is not received in the original condition and packaging, we may make a deduction in your refund.
When sending your return items make sure to choose a business delivery option (not access point).
NOTE. We recommend GLS or UPS.
NOTE. We do not hold responsibility for items lost in shipping when returned, so we recommend keeping your shipping receipts and tracking numbers.
When returning an item, the shipping costs will be covered by you and not by She’s A Dreamer ApS.
The state of the article when you return it
If the value of the article is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the article and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the article, and in certain cases this may mean that only the freight charges can be refunded.
We recommend that you return the article in its original packaging.
If the original packaging is missing, it may reduce the value of the article.
Refund of the purchase sum
If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.
We refund all payments received from you no later than 14 days from the day when we have received your notification that you want to cancel the agreement.
We will return the money by the same means of payment which you used for the purchase.
NOTE. It is not possible to get the refund credited to another debit/credit card account than originally used - even if the item was received as a gift.
We may hold back the payment until we have received the article, unless you send documentation that you have returned it.
Right to make complaints
When you trade with us as a consumer, the Danish Sale of Goods Act applies.
This means that you have a right to complain within 24 months.
If you have a complaint, please contact us by e-mail on email@example.com.
Please attach a photo of the item, you have a complaint about. If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.
You must complain within a reasonable time after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time.
If a refund is justified, you will receive the refund no later than 14 days after we have approved the complaint. If the complaint is justified, and you have sent us the item, we will refund your freight costs (within reason). The item must always be retuned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.